How can we help?

Help & FAQs

Getting Started

How do I create a Top Maid Account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account in this link: https:/topmaid.launch27.com/login

 

Do you service my area?

If you’re within the I-66 corridor West of  Washington DC Metro area, we more than likely service you. Areas generally include some postal zip codes in the following counties: Prince William, Arlington, Falls Church, Alexandria, Fairfax, and Loudoun county.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies, but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use client provided products if you would prefer.  Please let us know so we can plan for this.

Can I request special tasks or extras?

Yes, of course we offer extras! When booking your appointment in the booking form there’s a section with extra add-on’s. Just select from the options and it will be added to your scheduled visit. You may also log into your account and add any comments you would like to be applied to your service.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call to schedule or if you have any other inquiries.

Manage Your Account

How do I log into my account?

In our Home page just click on the Login tab this will open up the client login page.

How do I change my password?

You can submit a password change request on the customer login page at https:/topmaid.launch27.com/login

 

How do I reset my password?

When attempting to login to your Top Maid account you can click the “forgot your password” link in the account login page. Alternatively, you may request to reset your password with this link https://Topmaid.launch27.com/password_resets

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively you can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account and update your card on file.  Your new card will automatically be noted as your default card.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How much will it cost?

Our competitive prices are based on the number of bedrooms and bathrooms in the home. Select the numbers in the booking form and the prices are shown instantly on the website.

Trust & Safety

Can I trust my cleaning professional?

All employees are interviewed and pass a detailed background check. We take special measures to ensure selecting the crème de la crème from our applicant pools!

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. Our promise to you is to address and correct any issues that may arise.

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes, we run a detailed nationwide background check on all applicants in our pre-screening process.

What is your 200% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

Top Maid is committed to safety and health during the COVID-19 crisis. We are now offering Electrostatic Disinfecting for your home or place of business. Please contact us for more details as we are operating on a limited scheduling capacity!Learn More
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